Chick-fil-A at Keller is seeking a full-time Director of Operations to join our team in Keller, TX (up to 45 hours/week Monday to Saturday) to work with flexible availability between 5:30am to 11pm approximately. This position serves on our Chick-fil-A Keller Director Team. This position primarily reports to the Chick-fil-A at Keller Owner/Operator and Executive Director and serves as a member of the Director team. The position will participate with the management staff in organization goal setting, team accountability, and ensuring an effective operation of the business. The position will have supervisory responsibility for any members of the team with a primary focus on shift leadership team development and accountability.
Essential Duties, Responsibilities, and Details:

Demonstrate ownership for Chick-fil-A restaurant operations to ensure excellence in quality, customer experience, and overall health of the business
Ensures that the relationships between the director team and leaders is strong and healthy
Create and execute annual and quarterly business plan to grow sales, control costs, fulfill quality standards, select top talent, and develop people
Embody the values of Chick-fil-A and serve as an ambassador to the community
Demonstrate a high level of leadership with strong ability to think strategically in planning and implementing operational systems and people development
Embody a growth mindset and actively seek ways to improve team performance and guest satisfaction
Responsible for managing their admin hours to meet job expectations
Ability to manage many different tasks and projects simultaneously and prioritize

Required Experience:
1 year experience in management or GM role preferred
Work Location: at Chick-fil-A Keller and at our offsite office nearby
Monday - Saturday will work a rotating 3-4 day operational week overseeing the restaurant operations
Must be available to work up to 3 evening/dinner shifts per week
Must be available to work Saturdays

Other Desired Candidate Traits:
Decision Making - confidence in decision making and ability to adapt
Ability to be on your feet for up to 10 hours
Ability to work in hot and cold conditions
Ability to lift up to 50 pounds and use ladders
Business Acumen
Ability to create and manage professional documents on Word, Excel, PowerPoint, Canva.
Analytical skills - ability to interpret data that drives business decisions
Demonstrates strong verbal and written communication skills
Cares about people
Growth Minded - seeks feedback and driven to grow self and others

Up to 5 hours of Overtime allowed above 40 hour work week
Possibility to earn Quarterly Bonuses
Insurance Benefits - health, vision, dental, life
PTO - 1 hour/40 hours worked; After 1 year of service earn 2 hours/40 hours worked
Special Instructions
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Chick-fil-A - Keller
1002 Keller Pkwy.
Keller, TX 76248
(817) 562-5561
Hours of operation
  • Mon: 6:00 AM - 10:00 PM
  • Tue: 6:00 AM - 10:00 PM
  • Wed: 6:00 AM - 10:00 PM
  • Thu: 6:00 AM - 10:00 PM
  • Fri: 6:00 AM - 10:00 PM
  • Sat: 6:00 AM - 10:00 PM
  • Sun: Closed