The Assistant Operations Director is responsible for assisting our operations director in overseeing the actions of the team and the overall reputation of the business. S/he plays a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many people attracted to this position desire to become a Chick-fil-A Operator, run a small business, develop leadership skills, or pursue a long-term role within our business. We are recruiting for a results-oriented individual who desires to be part of a successful business and team.
Ensure proper Chick-fil-A training and standards are taught and maintained
Lead bi-weekly Team Leader meetings to discuss key performance metrics, develop leaders, and communicate relevant business needs and information
Keep store in like-new condition through equipment and facilities maintenance
Ensure a balanced profit approach through intentional focus on labor cost and food cost
Maintain satisfactory results in key Customer Experience Monitor (CEM) categories
Partner with HR Director to interview and select top talent
Coach and develop Team Members and Team Leaders
Build talent pipelines within team, recognizing and developing individuals with leadership potential
Provide positive and negative performance feedback
Build team culture and morale

Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
Set goals and motivate a team towards achieving those goals
Proven ability to recognize strengths and passions in others
Desire to develop people of all ages and skill levels
Ability to work in a fast-pace, high volume environment
Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
Customer service oriented
Proven leadership skills
Desire to grow and be developed as an individual
Strong business acumen
Demonstrated ability to manage multiple projects and prioritize time
Proven ability to drive an area of business and achieve significant results with minimal supervision
Computer proficiency

Additional Information:
The position is required to work 35-40 hours/week.
Special Instructions
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Chick-fil-A Savannah Highway
1656 Savannah Hwy.
Charleston, SC 29407
(843) 766-4202
Hours of operation
  • Mon: 6:00 AM - 10:00 PM
  • Tue: 6:00 AM - 10:00 PM
  • Wed: 6:00 AM - 10:00 PM
  • Thu: 6:00 AM - 10:00 PM
  • Fri: 6:00 AM - 10:00 PM
  • Sat: 6:00 AM - 10:00 PM
  • Sun: Closed