Description
Team Leaders are the heart of the areas they are working in. They work directly beside the Team Members, motivating and leading them to accomplish the area goals for the quarter. The Team Leaders must be certified through Pathway in the section they are leading. They are responsible for the daily operations of the shifts they are working including, but not limited to, daily checklists, team member breaks, ensuring that all procedures are followed, daily maintenance checklists, and more.

Experience with successful leadership of teams/shifts is required for this position.
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Requirements/Responsibilities
Provides daily leadership and coaching to ensure successful operation of front counter.

Leads from the front! Leads by example, greeting and engaging guests.

• Anticipates the needs of the business:

Reacts to assign cashiers back into position quickly

During slower periods assigns tasks to team members

• Willing to communicate timely directions to all other cashiers

• Builds unity with team of cashiers

• Continual awareness of traffic flow in the restaurant and takes initiative to adjust customers toward faster flowing lines

• Communicates positive results daily - praises cashier team

• Encourages Cashiers to be Sales Builders: suggestive selling large sizes, trying new products

• Communicates goals for the day

• Insures that Cashier team is being coached toward continuous improvement "no shortcuts"

• Models and expects that our Second Mile Service standard is being met during entire shift

• Provides direction to cashiers ensuring that our Recipe for Service, 2nd mile service, Operational excellence and the Core 4 is delivered all day everyday by team members

• Keep the Recipe for Service top of mind for FOH Team Members by posting helpful

reminder messages at the registers

• Emphasizes to Cashiers that their relationship with guests is not over at the register, but lasts all the way through their dining experience and departure.

• Assists Director with regular meetings with Front of House staff

• Ensure all policies and Quality/Standards are upheld

• Creates a culture desiring to set next shift up for success in Front of House (no us vs, them)

• Assists in implementing employee training & development process

» intentional about developing effective Cashiers

» assists to accomplish all FOH employees first 90-days Pathway training plans

• Strives to maintain a healthy working relationship with back of house

• Serves as liaison with kitchen (willingness to communicate product overages and shortages)

• Reviews speed of service reports to determine areas for improvement

• Meet regularly with Director of Customer Experience as a strategic partner

• Effective and Timely Communication to Team Members and Leadership

• Supports the Director of Customer Experience
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Chick-fil-A - Weatherford
2525 S Main St
Weatherford, TX 76087
(817) 594-3001
chick-fil-a.com/weatherford
Hours of operation
  • Mon: 6:00am - 10:00pm
  • Tue: 6:00am - 10:00pm
  • Wed: 6:00am - 10:00pm
  • Thu: 6:00am - 10:00pm
  • Fri: 6:00am - 10:00pm
  • Sat: 6:00am - 10:00pm
  • Sun: Closed