Description
Chick-fil-A at Stapley Drive is seeking an Director of Operations who has the capacity to oversee and own one area of the business and lead large teams. We are growing faster than anyone in the restaurant industry. Whether that be the Back of House or Front of House, this leader will be responsible for leading and managing a team of multiple direct reports to success in a high volume, fast paced environment. The Director will have the ability to innovate change to support business growth, provide world class hospitality, unmatched customer service, and be a servant leader to those they supervise. Lastly, the Director will serve as a key thought leader for the organization, serving on the leadership team and helping oversee 100+ team members.


Your Impact:
* Managing and Developing a team of 100+
* Collaborate with peers to create and implement new policies/procedures
* Maintaining a work environment that ensures food safety
* Providing high quality customer service and satisfaction

Working at Chick-fil-A means always having Sundays off. It also means you rarely receive phone calls on your day off, and full support of your work-life balance. Because of our high volume sales, we can afford to carry a leadership team of high caliber people that easily cover each other's responsibilities when you are not at work. Give your best while at work and we give our best while you're not at work! Restaurant General Managers and District Managers at other high volume chain restaurants- QSR and full service- are ideal candidates.
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Requirements/Responsibilities
Direct and oversee large teams to deliver a positive and efficient guest experience
Provide vision and execute the plan
High Character
Plan the business for your area of the business
Serve as a subject matter expert in area of expertise
Set goals and assess results
Work with the leadership team to ensure appropriate daily and restaurant staffing levels
Maintain a positive working relationship treating all employees with respect
Possess a complete understanding of each key position in both the front and back of house
Demonstrate knowledge of the brand and menu items
Maintain regular and consistent attendance and punctuality
Follow Chick-fil-A’s operational policies and procedures


Bachelors Degree Recommended
2-5+ years of management or hospitality experience
Proven ability to lead in a fast paced environment
Must be an excellent coach, communicator, and team builder
Strong desire to serve others
Self-leader committed to personal growth
Ability to handle multiple tasks at once
Adaptable, dependable, and strong work ethic
Team and customer oriented; maintains positive attitude
Willingness to step outside of job role to assist in other’s roles
Effective communication skills with guests & team

$50,000 annually with employer contribution insurance
Special Instructions
Thank you for your interest in employment at Chick-fil-A Stapley Drive! Upon submitting your resume, you’ll be contacted via phone call or email within 1-3 business days. Please do not contact the store.

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Chick-fil-A - Stapley Drive
1664 S Stapley Dr.
Mesa, AZ 85204
(480) 892-9714
www.chick-fil-a.com/Locations/AZ/Stapley-Drive
Hours of operation
  • Mon: 6:00 AM - 10:00 PM
  • Tue: 6:00 AM - 10:00 PM
  • Wed: 6:00 AM - 10:00 PM
  • Thu: 6:00 AM - 10:00 PM
  • Fri: 6:00 AM - 11:00 PM
  • Sat: 6:00 AM - 11:00 PM
  • Sun: