Description
Front of House Manager Role Summary:
**You must complete Full Training from the ground up for a manager position at our location.

A Front of House Manager is considered an elite position in the day-to-day operations of the business. They are the primary leaders running a shift while managing labor and customer satisfaction as well as running breaks and executing catering. A Front of House Manager should always ensure a “Customers First” mentality. A Front of House Manager is expected to possess excellent communication skills, organizational and follow up skills, have the ability to prioritize and solve problems, and be able to share in achieving the store’s vision and goals.

A successful Front of House Manager must have a blue-collar work ethic, be professional and value results & relationships, take ownership and be growth minded. The Management position is the first step before a Director level promotion and thus, the same qualities and characteristics the business requires out of Directors, will be required of Managers. Additionally, front of house managers must be humble, be considered a servant leader, and be willing to share success and receive feedback. They must also be confident enough to willingly coach or correct Team Members. Most importantly, front of house managers must have integrity to build a strong, healthy organization.






Benefits:

Competitive Pay within Region
Paid Time Off
Daily meals and catering discounts
Uniform Allowance
Leadership Development
College scholarships and discounted tuition options
Performance-based raises and promotions
Sundays off
More
Requirements/Responsibilities
Primary Duties & Responsibilities:

Leads a team that always delivers ReMarkable customer service in a timely manner that meets or exceeds Chick-fil-A Quality Requirements
Coaches the behaviors of all Team Members who work on the Front Counter
Behaviors include:
Hustle that creates surprisingly fast Speed of Service
Attention to detail that ensures accurate ordering and food assembly
Execution of systems that ensure a refreshingly clean environment
Maintains a work environment that ensures and promotes food safety
Vigilant attention to the organization and appearance of the Patio and Front Counter
Ensures the Front Counter is always ‘Health Inspection’ and ‘Steritech’ ready
Coaches and provides accountability for all Front Counter Team Members
Demonstrates ability to lead through embodying the store’s vision statement, coaching, giving feedback, and upholding standards
Must be fully capable of following the opening/closing procedures of the unit and versed in back office Service Point and computer applications
Certified in all eTrain Operational and Safety & Security modules
Certified in the Chick-fil-A Catering module and work with the Director of Catering to ensure timely preparation and delivery
Reports to work in Manager Oobe apparel with grooming standards upheld
Assists with implementation of systems that will aid in improving Operational Excellence
Aligns daily practices with the execution of systems with excellence in order to achieve restaurant’s long and short-term goals



Job Requirements:

Must be 21 years old or older
2+ years of quick-service, casual, or full-service restaurant experience; management is a plus
Work a minimum of 40 hours per week, and have open availability including weekends (Friday/Saturday)
Allocate 2 hours every week to meet with other managers, the Operator, and Senior Director to discuss operational needs, staffing, and short and long-term goals and targets
Must be able to lift up to 50 pounds and stand for long periods of time
Must have reliable transportation and have the ability to open (5am) and/or close (11pm) the restaurant
Must be able to work in warm/cold temperatures (outside Drive-Thru play during summer/winter months)
Be tech-savvy and understand basic Microsoft applications as well as IOS functions
Possess strong time-management skills
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.

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Chick-fil-A - Dauphin Street
3244 Dauphin St.
Mobile, AL 36606
(251) 476-0320
chick-fil-a.com/Locations/AL/Dauphin-Street
Hours of operation
  • Mon: 06:00 AM - 09:30 PM
  • Tue: 06:00 AM - 09:30 PM
  • Wed: 06:00 AM - 09:30 PM
  • Thu: 06:00 AM - 09:30 PM
  • Fri: 06:00 AM - 10:00 PM
  • Sat: 06:00 AM - 10:00 PM
  • Sun: Closed