Description
The Operations Manager is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many people attracted to this position desire to become a Chick-fil-A Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a successful business and team.
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Requirements/Responsibilities
Responsibilities:
Ensure proper Chick-fil-A training and standards are taught and maintained resulting in 92% or above in the Restaurant Operations Evaluation (ROE)
Keep store in like-new condition through equipment and facilities maintenance
Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
Maintain 82% or above in key Operational Excellence Customer Experience Monitor (CEM) categories
Coach and develop Team Members, and Team Leaders
Build talent pipelines within team, recognizing and developing individuals with leadership potential
Provide positive and negative performance feedback
Build team culture and morale

Qualifications:
Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
Set goals and motivate a team towards achieving those goals
Proven ability to recognize strengths and passions in others
Desire to develop people of all ages and skill levels
Ability to work in a fast-pace, high volume environment
Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
Customer service oriented
Proven leadership skills
Desire to grow and be developed as an individual
Strong business acumen
Demonstrated ability to manage multiple projects and prioritize time
Proven ability to drive an area of business and achieve significant results with minimal supervision
Computer proficiency including e-mail, Microsoft Suite Applications, and data analysis reports

Additional Information:

The position is based on a 45 hour/week.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Chick-fil-A - Rivers Avenue
7616 Rivers Avenue
North Charleston, SC 29406
(843) 797-0122
chick-fil-a.com/Locations/SC/Rivers-Avenue
Hours of operation
  • Mon: 6:00 AM - 10:00 PM
  • Tue: 6:00 AM - 10:00 PM
  • Wed: 6:00 AM - 10:00 PM
  • Thu: 6:00 AM - 10:00 PM
  • Fri: 6:00 AM - 10:00 PM
  • Sat: 6:00 AM - 10:00 PM
  • Sun: Closed