Job Title:  Concession Stand Lead

Job Code(s): 3356

Job Family: Concessions

FLSA Status: Non-Exempt

Unit Specific

Unit Name:  Smoky Mountain Sportservice

Reports to:  Concession Manager/Level Supervisor

Union/Non-Union:  Non-Union

Pay Range: $12.00 per hour

Shift/Hours Required:  schedule varies

Age Requirement (if applic):  18 years old

Position Summary

Under the direction of the Concessions Manager and/or Supervisor, oversees operation of assigned concessions stand(s), including stock, sales and all cash receipts and supervises stand personnel, in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards.
Essential Functions:

Picks up operating bank and enforces company cash handling procedures
Follows and enforces company policy, safety regulations and sanitation while maintaining a productive and enjoyable working environment
Ensures that all equipment in the stand is set up and operating efficiently and accurately
Ensures quality of products and accurate preparation of all food and beverage items as listed on stand sheet.
Checks/monitors temperatures of cooked and holding products during shift at least three times per shift
Ensures a quality appearance of the concession stand at all times; ensures that all work stations and the back of stands and storerooms remain clean. 
Initiates and organizes procedures to set the standard for the event.
Maintains level of inventory for stand throughout shift; orders replacement stock as necessary by estimating, requisitioning and inspecting supplies and inventory
Analyzes and resolves all guest and associate problems with the assistance of Level Supervisors
Oversees and participates in stand set-up and closing procedures; prepares stand sheets, balances inventory to cash, and closes out point-of-sale system with appropriate reports.
Investigates discrepancies in monies and inventories with supervisors.
Efficiently and accurately completes assigned paper work; keeps personal records of “left” and “sold” figures.
Cooperatively and efficiently ensures quality in regards to completing stand manager assignments/duties where staffing requires more than one stand.
Reports all needed stand repairs to the Level Supervisor.
Reports to scheduled events in a timely manner
Non-essential Functions:

Recommends personnel actions as promotions, transfers, discharges and other disciplinary actions
Recommends measures to improve service, equipment, work performance, and quality of products and service
Perform duties of stand attendant as needed to ensure a smooth functioning stand.
Education & Experience:

Previous cash handling/cashier experience required.
Previous experience as a stand attendant or other food service worker preferred.
Previous supervisory experience preferred. 
Knowledge, Skills & Abilities:

Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
Ability to complete required pre-employment sanitation and alcohol service training
Basic math skills; ability to accurately account for cash and inventory.
Strong verbal and written communication skills – ability to communicate with staff and to prepare written stand reports after each event.
Strong time management and organizational skills; able to direct the work activities of several associates simultaneously and plan ahead.   
Ability to work effectively with others in a pleasant and friendly manner
Ability to follow job procedures and supervisors’ instructions
Ability to work in fast-paced environment for a seven hour shift with the possibility of overtime required on short notice
Maintains good personal hygiene in a clean and complete uniform
Physical Requirements:

Constant standing, walking, bending, reaching and repetitive motions. 
Ability to remain stationary for entire length of shift
Ability to perform normal lifting of stock up to 50 pounds.
Environmental Working Conditions:

May be exposed to variable temperatures
Special Instructions
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Delaware North at Bridgestone Arena
501 Broadway
Nashville, TN 37203
(615) 830-6120
Hours of operation
  • Mon: Varies
  • Tue: Varies
  • Wed: Varies
  • Thu: Varies
  • Fri: Varies
  • Sat: Varies
  • Sun: Varies