Floor/ Service Manager
A Bennigan's Service Manager is an integral part of the restaurant management team, supporting the Bennigan's mission to create a Legendary brand experience for every guest, every meal, every day and to be known for our remarkable people, our chef-driven food, innovative drinks and warm, friendly hospitality. With the primary responsibility for all service operations, the Bennigan's Service Manager leads the way to winning Guests through coaching, motivation, communication, organization, and teamwork. The Service Manager achieves success by leading the FOH members as a team, inspiring them to exceed guest expectations. The Service Manager is responsible for creating and executing a developmental plan for service; the goal of which is to deliver on the mission.
Duties & Responsibilities
• Maintains FOH QSC Service standards and scores.
• Responsible for recruiting and interviewing FOH team members.
• Responsible for writing FOH team member schedules.
• Conducts performance evaluations for FOH team members.
• Responsible for FOH team member counseling issues.
• Responsible for all FOH training, validations and maintaining all training materials and team member files.
• Responsible for managing PR cost and guest relations.
• Adheres to company standards and service levels to increase top line sales and minimize cost, including service labor and beverage cost.
• Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission and local permitting laws.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing food safety and sanitation standards and procedures; complying with legal regulations; ensuring that proper security procedures are in place to protect team members, guests, and company assets.
• Responsible for conducting FOH inventories.
• Executes all Bennigan's standards and procedures for service and food quality in all areas.
• Operates restaurant in full compliance with applicable federal, state, and local laws and regulations.
• Effectively plans each shift in advance... taking guest satisfaction, team member satisfaction, development of the team and goal oriented production into account daily.
• Clearly communicates shiftly plan to all team members prior to start of shift.
• Follows all opening and closing procedures to Bennigan's standards.
• Monitors staffing levels, training, management/Guest interaction, speed of service, quality assurance, and team member uniform and appearance on a shiftly basis.
• Operates every shift to shiftly staffing levels.
• Creates an environment that motivates team members to higher productivity levels.
• Communicates all sales goals to team members.
• Is a leader and role model to all team members.
• Ensures that systems, materials, and people are in place to provide for quality team member training.
• Reduces turnover by providing a positive, quality work environment.
• Selects, develops and holds trainers accountable to Bennigan's standards.
• Always operates the restaurant with uncompromising moral and ethical integrity.
• Takes a role in the setting up, tracking and achievement of budgets.
• Uses balanced decision making to create the atmosphere that allows consistent profitability, Guest
satisfaction, and team member retention.
• Ensures Legendary guest service in all areas. Responds to all guest complaints, taking any and all
appropriate actions to turn dissatisfied guests into lifetime guests. Resolves issues to eliminate repeat problems through training and follow up.
• High School Diploma preferred. College or University degree preferred.
• A minimum of 2 years casual dining experience.
• Proficient computer skills (MS Word and Excel).
• Ability to work 50 to 60 hours a week.
• Basic P&L knowledge.
• Knowledge developing budgets.
• Ability to work in a fast paced environment.
• High personal integrity, professionalism and maturity.
• Keen attention to detail.
• Solid relationship management and performance management skills.
• Ability to motivate and direct team members and work effectively with management team.
• Good communication and follow up skills.
• Ability to absorb and retain information quickly.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong writing and documentation skills.
• Proven problem-solving abilities.
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high performance, fast paced environment.
• Exceptional guest service skills.
• Experienced working in a team-oriented, collaborative environment.
• Ability to stand and walk around a restaurant to supervise operations for the duration of a 10 hour shift.
• Ability to lift 50 pounds.
• Ability to bend, stoop, and raise arms above head on occasion.
• Ability to speak, read and write English.
Special Instructions
Please do not send any emails, resumes, or call.
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Bennigans Fremont
43968 Pacific Commons Blvd
Fremont, CA 94538
(925) 787-2560
Hours of operation
  • Mon: 11:00 am - 10:00 pm
  • Tue: 11:00 am - 10:00 pm
  • Wed: 11:00 am - 10:00 pm
  • Thu: 11:00 am - 10:00 pm
  • Fri: 11:00 am - 11:00 pm
  • Sat: 11:00 am - 11:00 pm
  • Sun: 11:00 am - 10:00 pm