Description
A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Assisting the Customer Accounts Department in lease agreement renewal.

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, home furnishings, furniture, electronics, appliances sales is very helpful to the success at this job.
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Requirements/Responsibilities
Primary Responsibilities
* The Acquisition and Maintenance of Customers
* Protect Company assets
* Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
* Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
* Assist in setting and achieving daily, weekly, and monthly revenue and renewal goals
* Document all Customer appointments in the store computer system
* Maintain updated Customer information
* Assist with merchandise returns and Customer deliveries as directed
* Perform responsibilities of the Customer Account Manager when directed
* Safely operate company vehicle
* Load, secure, and protect product in company vehicle
* Clean and certify merchandise in the Quality Assurance Center for all items personally returned
* Complete and maintain vehicle maintenance sheet weekly and route sheets daily
* Assist the Sales Team as needed
* Other tasks as assigned by management

Position requires
* Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds
* Good communication and interpersonal relationship skills
* Strong telephone etiquette
* Good organizational skills
* Neatly groomed appearance
* Good driving skills

Pre-employment
Successful reference check and verification, drug screen, criminal background, and MVR (driving record), a valid Driver’s License and compliance with the Company’s Driver Qualification Policy

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, home furnishings, furniture, electronics, appliances sales is very helpful to the success at this job.
Special Instructions
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