Assistant Manager

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Newk's Eatery is a fast casual restaurant. It is is a very popular chain in the Southeastern United States that specializes in fresh, made from scratch soups, salads, sandwiches, and pizzas. With 80 units, Newk's is poised for quick growth in the Dallas/Fort Worth market, with plans to open up 10-15 units over the next few years. Our first unit opened in West Plano (5960 West Parker Road, Suite 298, Plano, Texas) 2 years ago. Our second unit opens in Las Colinas/Coppell in mid-May (8701 Cypress Waters Blvd, Suite 160, Irving, Texas). We are hiring managers for BOTH stores.

COMPETITIVE PAY from $35,000-47,000 depending on experience. Bonuses up to $20,000/year. Medical and dental benefits provided .

The Associate Manager assists in the management of the restaurant operations for a specific NEWK’s location. We are looking for an experienced manager who would be able to step up to a General Manager position within the next year when Newk's opens additional stores in the Dallas/Fort Worth market.

The Associate Manager is responsible for achieving planned sales and budgeted profit levels for the restaurant through the implementation, management, and upholding of all NEWK’s policies, procedures, programs, and operational excellence performance standards.

As a member of the management team, the Associate Manager assists in providing direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWK’s Experience and exceptional product quality. This position also helps to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs.

Role-models behaviors that align with the NEWK’s Beliefs and Philosophy for Service:
Associate managers treat all people with courtesy and respect. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our guests while ensuring profitability and operational excellence are maintained. The Associate Manager values training and adheres to the NEWK’s training systems.
Personal Leadership and Attributes
• Is a self-starter and can operate with minimal supervision.
• Is a trustworthy person.
• Demonstrates maturity and leadership abilities.
• Proactively serves as an ambassador for NEWK’s restaurants, both within the restaurant and the community, through consistent, positive representation of our NEWK’s culture of respect and care for others.

People Leadership
• Assists in the development, performance management and training of hourly partners.
• Build sales by focusing the staff on image and NEWK’s Experience service standards and actions to enhance the guest’s perception of the restaurant.
• Conducts employment activities to include staffing (hire/separation responsibilities), scheduling, training, recognition, and conducting performance reviews (P.E.P. Talks) with all hourly partners, as well as recommending salary increases.
• Addresses performance issues and documents corrective actions.
• Ensures the restaurant’s compliance to productivity and service standards by assisting to develop and maintain a sufficient number of trainers, shift leads and well-trained, productive employees.
• Attends weekly restaurant manager meetings and other scheduled meetings; may be asked to present information, as requested.

Operational Excellence
• Ensures that all NEWK’s Experience standards and operational systems are executed properly in a sanitary, clean, safe, and friendly environment, according to all NEWK’s established procedures.
• Ensures that all menu items are prepared, accurately portioned, and presented properly in a sanitary, clean and safe manner according to all established procedures, standards and specifications.
• Required, under certain circumstances, to perform/assist all stations/functions for all positions in the restaurant.

Business / Financial Acumen
• Assists the restaurant team to achieve planned profit levels while providing our guests with an exceptional NEWK’S Experience.
• Assists General Manager with projected annual sales while operating within budgeted guidelines
• Ensures proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
• Ensures accurate financial reporting to include: payroll, cash and receipts, house accounts and other invoicing procedures, productivity and operating expenses.
• Anticipates, identifies and corrects system breakdowns to achieve exceptional NEWK’s guest experience
• Responsible for all communication with regard to system breakdowns deficiencies.
• Responsible for meeting established objectives during periods of his/her supervision in the General Manager’s absence.

Physical Requirements
• Extensive standing without breaks.
• Exposure to heat, smoke and cold.
• Reaching heights of approximately six feet and depths of approximately three ft.
• Must have high level of mobility/flexibility in space provided for periods of up to eight hours or longer as needed.
• Must be able to work irregular hours under heavy pressure/stress during busy times; bending, reaching and walking.
• Maintains a clean and professional appearance.
• Effective communication with guests.
• Carrying trays of food products weighing approximately 20 lbs for distances of up to 60 ft.
• Lifting up to 50 pounds.

Positions Supervised
• Dependent on area of management responsibility (Product/Place/People)

Supervision Received
• Receives direction from General Manager as to specific assignments and objectives; the Associate Manager determines method of execution with periodic review from General Manager to determine if objectives and goals are met.

Knowledge & Skill Required
• Excellent communications, supervisory, and guest service skills
• Computer literacy; comfortable with Microsoft Office Software
• College degree preferred.
• Operating FOH P.O.S. System (Aloha).
• Operating BOH systems (Aloha)
• Experience with marketing a plus.
• Experience with a restaurant with catering offerings a plus.

Experience Required
• At least one year prior restaurant management experience.
Special Instructions
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Newk's Eatery - West Plano
5960 West Parker Road 298
Plano, TX 75093
(469) 298-2071
Hours of operation
  • Mon: 11:00 am - 9:00 pm
  • Tue: 11:00 am - 9:00 pm
  • Wed: 11:00 am - 9:00 pm
  • Thu: 11:00 am - 9:00 pm
  • Fri: 11:00 am - 10:00 pm
  • Sat: 11:00 am - 10:00 pm
  • Sun: 11:00 am - 9:00 pm