General Manager - Full-time + Benefits

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The General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.
Essential skills and Experience:
• High school or GED required
• Post Secondary Education strongly preferred, or 3 to 5 years experience
• Complete Krispy Kreme GM Development course
• Must perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training Workbooks
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must be at least 21 years of age
• Must meet Krispy Kreme driving standards (three year clean driving)
• Pass a pre-employment drug screen and criminal background check

Principal Duties and Responsibilities:
Guest Service
• Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Serving as a role model for customer-first behaviors according to company standards
• Building a team of customer-focused employees through coaching and performance management
• Handling difficult customer situations professionally
• Handling any customer complaints/concerns
• Responding to customer inquiries on a timely basis
• Ensuring all products meet Krispy Kreme quality standards
• Conduct store tours
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

• Supervising store operations
• Ensuring all of the store’s physical property is in good condition
• Conducting or delegating opening and closing responsibilities

• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling
• Achieving business plan objectives and profitability according to store operating plan and established financial goals

• Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Understanding the production process and maintaining a schedule that guarantees high quality and output
• Understanding and implementing store quality control procedures
• Coordinating production schedules to meet customer demands and to minimize labor hours
• Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation
• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.
• Maintaining a high-level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

• Overseeing proper upkeep of store facility and equipment

• Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution, and firing
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development
• Communicating to store employees and enforcing all store policies, standards, and practices
• Scheduling
• Performance reviews with employees

• Ensuring maximum profitability and sales growth in all store functions
• Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Completing required corporate reporting documentation, both financial and operational
• Managing company resources responsibly, including inventory control
• Managing financial duties
• Protecting company assets
• Maintaining a resourceful budget and controlling all costs and expenses
• Managing financial duties such as deposits, collecting accounts receivable, and properly documenting all transactions
• Payroll
• Follow company cash handling procedures & policies
• Accounting tasks such as counting and depositing revenues

• Communicating and modeling company standards and policies
• Implementing efficiently and effectively directives from store, corporate, and divisional management
• Developing and maintaining store organization to promote efficient operations
• Interfacing with corporate office personnel

Other Requirements:
• Lifting up to 75 pounds occasionally
• Physical activity is sporadic
• Involves periodic travel
• Must be able to meet requirements for a driver’s license
• The worker is subject to inside and outside environmental conditions
Special Instructions
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Krispy Kreme Great Circle Family Foods
4760 E Los Coyotes Diagonal
Long Beach, CA 90815
(562) 494-4662
Hours of operation
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