Unit Manager - Full-time + Benefits

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Description
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The Unit Manager provides support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, and meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.
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Requirements/Responsibilities
Essential skills and Experience:
• High school or GED required
• College Degree preferred, or 3 to 5 years experience
• Must be at least 18 years of age
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Completion of Krispy Kreme AGM Development Course
• Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
• Must meet Krispy Kreme driving standards (three year clean driving)
• Pass a pre-employment drug screen and criminal background check

Principal Duties and Responsibilities:
Guest Service
• Serve as a role model for customer-first behaviors according to company standards
• Build a team of customer-focused employees through coaching and measurement
• Handle difficult customer situations professionally
• Handle any customer complaints/concerns
• Respond to customer inquiries on a timely basis
• Ensure all products meet Krispy Kreme quality standards
• Conduct store tours
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

Sales
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling
• Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Production
• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Understand and implement store quality control procedures
• Coordinate production schedules to meet customer demands and minimize labor hours
• Inspect, troubleshoot, and assess any production or equipment problems

Safety and Sanitation
• Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, etc.
• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment
• Oversee proper upkeep of store facility and equipment

Personnel
• Assist the General Manager in recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development, including that of Key Staff
• Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting
• Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Accounting tasks such as counting and depositing revenues.
• Assist General Manager in completing required corporate reporting documentation, both financial and operational
• Manage company resources responsibly, including inventory control
• Manage financial duties
• Protect company assets

Leadership
• Communicate and model company standards and policies
• Implement efficiently and effectively directives from store, corporate, and divisional management
• Develop and maintain store organization to promote efficient operations
• Interface with corporate office personnel

Other Requirements:
• Lifting up to 75 pounds occasionally
• Physical activity is sporadic
• Involves periodic travel
• Must be able to meet requirements for a driver’s license
• The worker is subject to inside and outside environmental conditions
Special Instructions
Please do not send any emails, resumes, or call.
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Krispy Kreme Great Circle Family Foods
4760 E Los Coyotes Diagonal
Long Beach, CA 90815
(562) 494-4662
www.krispykreme.com
Hours of operation
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