Restaurant Manager / Team Lead

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Store Manager/Restaurant Manager

Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.
Principal Duties and Responsibilities:

Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
Responsible for monitoring performance/customer service and morale of store employees
Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
Responsible for coordinating monthly meeting with management team.
Attending monthly manager meetings.
Compliance with all federal, state and local labor laws.
Ensure store budget is met per district manager/franchisee
Complete weekly food and paper inventory
Complete DCP and other vendor orders weekly or as needed
Complete daily cash management functions (cash reports, deposits etc. in its entire)
Complete weekly schedule for store personnel
Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
Ensuring proper staff levels at all times for optimum scheduled times.
Job Specifications:

Knowledge, skills and abilities normally required for competent performance in the job.
3+ years in a food service/retail experience a plus
2 or 4 year degree or equivalent work experience
Strong interpersonal and leadership skills
Judgment, tact, and diplomacy to effectively resolve conflicts
Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.
Special Instructions
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Dunkin Donuts / Baskin Robbins
4121 N Mannheim Rd
Schiller Park, IL 60176
(847) 962-7245
Hours of operation
  • Mon: 24 Hours
  • Tue: 24 Hours
  • Wed: 24 Hours
  • Thu: 24 Hours
  • Fri: 24 Hours
  • Sat: 24 Hours
  • Sun: 24 Hours