Usher Team Member, Crew Member

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Description
Usher Team Member, Crew Member creates a welcome environment for Customers. Assists and directs Customers to their destination. Provides movie and theatre information. Ensures a quality listening and viewing experience. Implements auditorium management.

Keeps theatre property clean and free of debris. Maintains order and prevents panic in a crisis.

After appropriate training and instruction in theaters with 35mm projectors, Ushers may be designated “Usher-B” which indicates that they are Ushers with Booth experience.

The Usher Team Member, Crew Member may also be asked to double as the Box Office Cashier, Concession Worker, or Restaurant Worker, as staffing needs require.

Usher Team Member, Crew Member is generally a part time opportunity.

Prior experience as usher, customer service, customer support, crew member, team member, ticket sales, concession stand, host, hostess or other part time theater jobs very desirable.
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Requirements/Responsibilities
Usher Team Member, Crew Member Essential Duties and Responsibilities

1- Greets Customers and visitors.

2- Announces information (seating availability, promotions, etc.)

3- Tears tickets and directs Customers to an auditorium.

4- Helps Customers find seats and invites Customer seating changes when the auditorium is full.

5- Monitors auditorium for unruly behavior and movie presentation and sound quality.

6- Cleans auditorium between each showing.

7- Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)

8- Changes marquee information when needed.

9- Instructs and calms Customers in the event of an emergency.

10- Transports supplies to and from storage rooms.

11- Assists in the maintenance of the theatre (replacing light bulbs, cleaning walls, doors, mirrors, etc.)

12– Watches for safety or security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management.

13- Performs other work-related duties as assigned by management.

Dimensions and Specifications
* Available to work evening hours, weekends, and holidays. The position requires regular and consistent attendance.

* Interpersonal skills include the ability to communicate with all ages, genders, and personalities. This requires the ability to effectively and regularly converse in and comprehend English.

* Ability to communicate and make announcements requires a clear speaking voice. Must be able to respond to requests, listen for sound quality, identify crying babies and loud talkers in auditoriums, and react to emergency warnings. Usher must check on presentation quality (picture and sound), locate available seating, monitor unruly behavior, safely direct Customers in time of panic, and identify debris.

* Tearing tickets requires a degree of manual dexterity. Cleaning auditoriums between shows requires maneuvering between aisles of seats. Assisting in the maintenance of the theatre requires reaching, bending, and lifting.

* Changing film titles on a marquee and replacing light bulbs requires climbing a ladder. In most theaters, Ushers

* should be able to be on their feet during the entire working period and have the physical strength to help others in the event of an emergency.

* All Cinemark theaters are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Usher Team Member, Crew Member is generally a part time opportunity.

Prior experience as usher, customer service, customer support, crew member, team member, ticket sales, concession stand, host, hostess or other part time theater jobs very desirable.
Special Instructions
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Cinemark Taylor
23000 Eureka Road
Taylor, MI 48180
www.cinemark.com/theatre-1127
Hours of operation
  • Mon: 12:00pm - 11:00pm
  • Tue: 12:00pm - 11:00pm
  • Wed: 12:00pm - 11:00pm
  • Thu: 12:00pm - 11:00pm
  • Fri: 12:00pm - 11:00pm
  • Sat: 12:00pm - 11:00pm
  • Sun: 12:00pm - 11:00pm