Crew Member / Team Member / Customer Service

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Description
Join our growing team! Chick-fil-A of Rocky River hires friendly faces who love to show hospitality and great customer service from the heart. As a Team Member, you will work in a fast-paced kitchen that serves over a thousand guests daily.

We are looking for outgoing, energetic people who are team players and love to serve others in a fast-paced restaurant environment. If you are interested in gaining working knowledge of general restaurant procedures. We would like to talk to you.

Customer Service team member are trained across number of functions which may include food prep, cashier, kitchen, cow mascot, deliver driver, and host/hostess.

Day and night hours both available at this restaurant location.

Customer Service team member is generally offered as a part time restaurant job and may be available as full time.

Prior expereince as cashier, associate, restaurant crew member, team member or other part time restaurant jobs are very helpful to the success at this job.
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Requirements/Responsibilities
Duties and Responsibilities:
• Greeting and serving guests with enthusiasm, courtesy, and hospitality
• Taking orders and making accurate change quickly
• Preparing food orders for catering orders and in store, and operating the fry station as needed
• Packaging food and beverage items and checking for product quality and consistency
• Serve to educate guests of products offerings and promotions
• Ensure guest complaints are resolved properly and swiftly
• Must be willing to learn and apply L.A.S.T. (listen, apologize, solve, and thank you!) principle in addressing guest complaints. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions
• Must love to smile and connect with people
• Must keep guest trays clean and stocked, ready for use during busy periods.
• Must ensure proper posture is maintained while in the dining room
• Preparing food orders for catering requests and in store demands
• Packaging food and beverage items
• Checking for product quality and consistency
• Assist leadership in executing opening or closing procedures
• Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 9 hours and lifting up to 40lbs.
• Model and support clear communications between the front counter and kitchen staffs
• Demonstrate knowledge of the brand and menu items
• Follow sanitation and safety procedures
• Maintain regular and consistent attendance and punctuality
• Greet guests to make them feel comfortable and welcome
• Follow Chick-fil-A’s operational policies and procedures
Required Skills:
• Ability to handle multiple task at once
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude
• Customer service oriented
• Ability to communicate effectively with guests and team members
• Honors and encourages others to follow the visions and values of the restaurant

Customer Service team member is generally offered as a part time restaurant job and may be available as full time.

Prior expereince as cashier, associate, restaurant crew member, team member or other part time restaurant jobs are very helpful to the success at this job.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Chick-fil-A - Rocky River
20801 Center Ridge Rd.
Rocky River, OH 44116
(440) 356-2030
chick-fil-a.com/westgate
Hours of operation
  • Mon: 6:30 AM-10:00 PM
  • Tue: 6:30 AM-10:00 PM
  • Wed: 6:30 AM-10:00 PM
  • Thu: 6:30 AM-10:00 PM
  • Fri: 6:30 AM-10:00 PM
  • Sat: 6:30 AM-10:00 PM
  • Sun: Closed